Delivery & Return
Free delivery available on 1000s of products over RS 1000/- Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
At Elite Nepal, we offer reliable and convenient delivery services across Nepal. Our Standard Delivery ensures your orders reach you within 3–7 business days, with free delivery on purchases above NPR 1,000. For faster service, choose Express Delivery, which delivers within 1–2 business days in major cities like Kathmandu, Pokhara, and Biratnagar, or Same-Day Delivery in select cities for orders placed before 11:00 AM.
For added flexibility, our Pickup Points allow you to collect orders from designated locations in major cities. We also provide Cash on Delivery (COD) for all orders, ensuring a secure payment option.
As part of our commitment to sustainability, our Eco-Friendly Option reduces packaging and delivery costs by combining multiple orders, offering loyalty points or discounts as incentives.
Choose the delivery option that suits you best and enjoy seamless shopping with Elite Nepal!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 2-4 working days |
|
|---|---|
|
Orders over RS10,000\- : All day delivery. Order anytime: |
FREE |
|
Orders under RS10,000\- : All day delivery. Order anytime: |
RS 150\-Â |
|
Weekday time slot from 10noon - 6pm. Order by upto 9am. |
RS 200\-Â |
|
Receive your order the next day with instant delivery! |
|
|---|---|
|
All day delivery. Order by 9am. |
RS 160\- |
|
Weekday time slot from 10noon - 5pm. Order by 9am. |
RS 220\- |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
FromuRS 250\- |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From RS 300\- |
|
Receive your order the next day with instant delivery! |
|
|---|---|
|
All day delivery from 7am - 8pm. Order by 7pm: |
From Rs 270\- |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From RS 330\- |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
At Elite Nepal, customer satisfaction is our top priority. We offer a simple and hassle-free exchange or return process to ensure you’re happy with your purchase.
Eligibility for Exchange or Return:
Items can be exchanged or returned within 7 days of delivery, provided they are unused, in their original condition, and with all tags and packaging intact. Certain items, such as perishable goods, personal care products, or custom-made items, may not be eligible for return.Process:
To initiate a return or exchange, contact our customer support team with your order details and reason for return. Once approved, you can ship the item back to us or request a pickup (where available).Refund Policy:
Refunds are processed within 5–7 business days after the returned item is inspected. Refunds will be issued to the original payment method or as store credit.
The product is not accepted back if at least one of the components is missing:
- Original Packaging: The item must be returned in its original box or packaging.
- Tags and Labels: All tags, labels, and barcodes attached to the product must be intact.
- Accessories: Any accessories, manuals, or additional items included in the original package must be returned.
- Proof of Purchase: A valid invoice, receipt, or order confirmation must be provided.
- Condition of the Product: The product should not show signs of use, wear, or damage.
The money for the goods will be returned within the terms established by the current legislation
FAQs
Sorry for the delay! You can track your order using the tracking details sent to your email or SMS. For more help, contact us at 9701939983 or email support@elitenepal.com. We’re happy to assist!
We usually deliver on most public holidays, but delivery may be delayed during major national holidays or festivals. For specific updates, please contact our support team at 9701939983.
We deliver to most major cities and towns in Nepal. To check if we deliver to your area, enter your postcode during checkout or contact our support team at 9701939983.
We offer next-day delivery for select locations and items. For even faster service, you can opt for instant delivery by paying an additional charge. Availability depends on your location and the item. Check the delivery options at checkout or contact our support team at 9701939983 for more details.
For most orders, a signature is required upon delivery to ensure safe receipt. If you're unavailable, our delivery partner will attempt re-delivery or leave a note with instructions. You can also arrange for someone else to sign on your behalf.
