At Elite Nepal, we value your privacy and are committed to the protection of the personal data you provide us. This Privacy Policy describes the ways in which we collect, use, store, and protect your data while accessing our website or using our services. By using our website or placing an order, you agree to the terms of this Privacy Policy. We recommend you to go through it carefully so that you understand how we handle your personal data.

1. Information We Collect
We collect data to ensure that we deliver an optimum shopping experience for our users. The following describes the types of information that we collect:
1.1 Personal Data
We receive personal information when you create an account, when you make purchases, or when you engage with our customer service representatives. Such information may include:

• • First and Last Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Details (credit card or bank details)
  • Order History and Preferences

1.2 Non-Personal Data
Besides personal information, we also collect non-personal information, which is useful in understanding the usage of our website. This includes:

– IP Address (used to track geographies)
– Browser Type and Version
– Device Information (such as smartphones, tablets, and desktops)
– Cookies (small files saved on your device to improve functionality on our website)

1.3 Cookies and Tracking Technologies
We use cookies and other similar tracking technologies to improve the user’s experience on our website. These technologies allow us to:

• Remember Preferences: For example, language or region settings.
• Track Website Usage: To understand how users engage with our site.
• Customize Content and Ads: To serve you with relevant content.

You can control cookies through your browser settings; however, blocking cookies may affect some functionality of the website.

2. How We Use Your Information
We use the information we collect for a few important purposes, such as:

2.1 Order Processing
Your personal and payment details are used to process your orders, handle returns, and ensure the timely delivery of products.

2.2 Communication and Customer Support
Your contact information is used to send order confirmations, respond to questions, and provide customer support.

2.3 Marketing and Promotional Activities
With your consent, we may use your email or SMS for sending you promotional content, offers, updates, and newsletters. You are always free to unsubscribe at any time or reach our customer support to opt out.

2.4 Improving Our Services
We may use non-personal information for the improvement of the functionality of our website, personalization of the shopping experience for you, and optimization of our services.

2.5 Legal Compliance
Your data may be used to comply with legal obligations, including responding to governmental requests, protecting our legal rights, or investigating fraud or misconduct.

3. Data Security and Protection
We are committed to protecting your personal data and use various security measures to do so:

3.1 Encryption
All sensitive data, such as payment data, is encrypted using Secure Socket Layer (SSL) technology, thus providing the secure transfer of your data.

3.2 Secure Storage
Data is stored in a secure environment, which only authorized persons can access. Additional measures are taken to protect the data from unauthorized access, alteration, or destruction.

3.3 Third-Party Service Providers
We may share your information with third-party, trustworthy organizations so we can complete certain tasks concerning payments, orders, or customer support. These organisations are obliged, through their contracts, to protect all your information based on the policies outlined in our Privacy Statement.

4. Your Information Being Shared
Our company never sells or lets any external company lease or use your information. If necessary, it may sometimes share such data under this condition only:

4.1 Service Providers
We might share your information with third-party service providers for activities such as order fulfillment, payment processing, marketing, and customer support. These service providers are carefully evaluated to ensure compliance with our privacy policies.

4.2 Legal Requirements
We may disclose your information if required to do so by applicable laws, in the process of legal proceedings (such as a court order), or to protect the rights, property, and safety of Elite Nepal and its customers.

4.3 Business Transfer
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, and such an entity shall be bound by the terms of this Privacy Policy.

5. Your Rights and Choices
You have a number of rights under applicable data protection laws concerning your personal information. These include:

5.1 Access Your Data
Individuals have a right to request a copy of the personal information we hold about them, including details of their transactions and account.

5.2 Correct or Update Your Information
If your information is incorrect or incomplete, you have a right to ask us to correct or update it.

5.3 Delete Your Information
You may ask us to delete your personal data, subject to legal requirements and our need to keep some data (e.g., for tax purposes or to resolve disputes).

5.4 Opt-Out of Marketing
You can unsubscribe from promotional emails or SMS at any time. You can also contact us directly to opt-out from receiving further marketing communications.

5.5 Cookie Preferences
Cookies can be managed or disabled through the settings of your web browser. However, opting out of cookies may restrict some of our website’s functionalities, including personalized recommendations.

6. Third Party Links
Our website may include links to third-party websites. The privacy policies of these third-party websites are governed by their privacy policies, and we encourage you to read them. Elite Nepal is not responsible for other websites’ privacy policies.

7. Data Retention
We store your personal data for as long as is required to achieve the purposes outlined in this policy or until we are legally required to do so. When the information is no longer needed, we will securely delete it or make it anonymous.
 
8. Minors Privacy
Our services are not directed to individuals under the age of 13 years, and we do not knowingly collect any information from children. If we become aware of such data collection, we will immediately take all necessary actions to remove it.

9. Changes to This Privacy Policy
This Privacy Policy may change from time to time. We will notify you of material changes by posting a revised version of this privacy policy on our website with an updated “Last Updated” date.

10. Customer Care 
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please do not hesitate to contact us:

Email: support@elitenepal.com
Phone: 977-9845480716
Address: Newroad, Kathmandu, Nepal
Last Updated: 23 Bhadra 2081

The current version of the Privacy Policy of Elite Nepal is comprehensive, transparent, and designed to include all necessary details under privacy law to make sure that both your business and your customers have their interests fully protected.