Frequently Asked Questions (FAQ) - Elite Nepal

   The Frequently Asked Questions page gives answers to some of the most common questions about ordering, shipping, payment, and returns, making it easier for customers to know what to expect. Below is an exemplary structure of 10 common FAQs with their answers.

How do I place an order on Elite Nepal?

  • Browse the products and add them to the basket.
  • Click Checkout, fill up the required details, and pay.
  • Confirm the order. You will get a confirmation email with tracking details.

What forms of payment do you accept?

  We accept certain payment options:
✅ Cash on Delivery (COD)
✅ eSewa & Khalti
✅ Bank Transfers
✅ Credit and Debit cards (Visa, Mastercard, etc.)

Do you provide shipping across Nepal?

 Yes! We deliver to almost all major cities and places in Nepal. The delivery time varies from location to location:
Inside Kathmandu Valley – 1-2 business days
Outside the Kathmandu Valley – 3-5 business days

How much is the shipping charges?

Inside Kathmandu: NPR 100\-
Outside Kathmandu: NPR 150-250 (depending on the location)
Free shipping will be accorded for orders above NPR 10,000\-

Can I track my order?

Yes! You will be given a tracking link via email/SMS once your order ships out. You can also get the status of your order from your Elite Nepal account.

What is your return and refund policy?

  • Products can be returned/replaced if they are done within 7 days from delivery.
  • This is valid only if the product is unopened and in original packing.
  • The process of the refund takes 5-7 days after the return of your invested item.
  • You may read our entire Return & Refund policy for more detailed information.

What if I receive a damaged or wrong product?

  You must contact us within 24 hours of delivery if the product is damaged, faulty, or incorrect:
📧Email: support@elitenepal.com
📞 Call/WhatsApp: +977-XXXXXXXX

In this case, we will arrange for replacement or refund according to the situation.

Do you give product guarantees?

Some of the items have a manufacturer’s warranty (refer to the product details).
If a warranty issue occurs, please report the problem to either the manufacturer or our support for assistance.

Can I cancel my order after placing it?

Yes, orders can be canceled within 12 hours of placement.
After orders are shipped, cancellation is impossible.

Conclusion

We hope this FAQ section has answered your questions! If you need further assistance, feel free to reach out to us anytime. Our customer support team is always ready to help.

📧 Email: support@elitenepal.com
📞 Call/WhatsApp: +977-9845480716
💬 Live Chat: Available on our website (9 AM – 6 PM, Sun-Fri)

Thank you for choosing Elite Nepal! We appreciate your trust and look forward to providing you with the best shopping experience. 🚀